Thermo Wins Omega Award for Service Excellence
Thermo Electron Corporation was recently awarded the NorthFace ScoreBoard Award, for a second consecutive year, in recognition for providing Excellence in Customer Service to its customers. The award presented to Thermo included two categories: Installation Service Representative and Field Service Engineer.
The award program, now in its fifth year, rewards organizations that consistently exceed customer expectations and who offer exemplary service to their customers. Omega Management Group, an independent quality auditing firm, judged more than 200 projects from over 50 companies based in the U.S. and abroad in 2005. Each of the award recipients qualified by measuring their customer satisfaction levels at least twice during the year in such categories as technical support, field service, sales process, account management and training. The award recipients are those who, based on survey responses from their own customer base, achieved a 4.0 or above out of a possible 5.0 score in any category measured
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