Waters Corporation Achieves Top Honors Again For World-Class Customer Service
Omega's methodology measures customer satisfaction levels during the past year, based on customer input. The company surveyed 3,100 customers in 20 countries. According to Omega's research, Waters Corporation received a score of 4.0 or higher (out of a possible 5.0) in the following categories: technical support, field service, sales process, customer service and product quality.
According to Omega's research, companies with consistent high levels of service indicate "clear evidence of building customer loyalty," and that the satisfaction level "essentially locks-in profitable long-term customer relationships and significantly raises the bar" on their competitors.
Most read news
Organizations
Other news from the department business & finance
Get the analytics and lab tech industry in your inbox
From now on, don't miss a thing: Our newsletter for analytics and lab technology brings you up to date every Tuesday. The latest industry news, product highlights and innovations - compact and easy to understand in your inbox. Researched by us so you don't have to.